Privacy Policy

1. Who we are

SUTA National Logistics (Pty) Ltd ("SUTA", "we", "us") is a South African company, registration number 2023/708027/07, based at 5 Centre Road, Morningside, 2196. We arrange home moves, office moves and business deliveries. For your personal information we are the responsible party under POPIA.

Our Information Officer is Onthatile Masombuka, Founder and CEO. You can reach the Information Officer using the details in section 14.

2. What we collect

We only collect what we need to quote for, plan and carry out your move or delivery.

When you ask for a quote or book a move

• Your name, cellphone number and email address, and how you'd like to be contacted
• Your moving date, current and destination addresses, and floor level and lift details
• Your list of items, any large, specialty or high-value items, and the services you need
• Photos of your items that you choose to upload or send us. These may show parts of your home.
• Anything else you tell us, such as access instructions or special requests

When you leave a review

• The name and area you choose to show, your job title and company for business reviews, your rating, the service you used and your review
• Your booking reference and email, if you give them. These are never published. We use them only to confirm you're a SUTA client.

When you enquire as a business

• Your name, job title, company, phone number and work email
• Details of the deliveries you need, such as goods, routes and frequency

While we carry out your job

• Records of what was loaded, delivery confirmations and any issues
• GPS location of the vehicle or consignment carrying your goods during the job
• Quotes, invoices and payment records
• Messages, emails and call notes between you and SUTA

When you visit our website

• How you found us, for example a tagged link from Instagram or your answer to "How did you hear about us?"
• Basic technical information that any website receives, such as your IP address and browser type

3. How we use your information

• To prepare and send your quote, and to confirm your booking
• To plan your move or delivery, including choosing the right vehicle and team
• To brief the transport partner who carries out the job
• To keep you updated on the day, including GPS tracking
• To invoice you and process payment
• To handle questions, complaints and claims
• To ask for your feedback or a review after your move
• To publish reviews you submit, with your consent, after checking them
• To understand which of our marketing channels work, so we can improve them
• To meet our legal, tax and accounting obligations

We do not sell your personal information.

4. Why we're allowed to use it

Under POPIA we process your information because:

• it's needed to give you a quote and carry out the service you asked for
• the law requires it, for example tax records
• it's in our legitimate interest, for example to protect your goods and resolve disputes, or
• you've given consent, for example when you tick the consent box on our forms

5. Who we share it with

We share only what each party needs to do its part:

• Transport partners who carry out your move or delivery. They receive your name, contact number, addresses, item list and job instructions, and must keep this confidential.
• Service partners you ask for, such as packing, cleaning or storage providers
• Technology providers that run our website, forms, email and messaging, such as our website host, our job-management database (Supabase), our payment provider (Paystack, which processes online payments; SUTA never sees or stores your full card details), Google (for storing reviews) and WhatsApp
• Payment providers, if you pay online
• Insurers, professional advisers and authorities, when needed to handle a claim or when the law requires it

6. Information stored outside South Africa

Some of our technology providers store information outside South Africa. For example, our website and forms are hosted by a provider based in the United States, our job-management database and photo storage are hosted in Ireland in the European Union, and WhatsApp is operated internationally. Where this happens, we use providers that are bound by data protection laws or agreements that give protection comparable to POPIA, as required by section 72 of POPIA.

7. How long we keep it

We keep quote requests that don't go ahead for up to 12 months. We keep booking, invoice and payment records for at least 5 years, as South African tax and company law requires. Photos of your items are deleted once your job is complete and any claims period has ended. When we no longer need information, we delete it or remove anything that identifies you.

8. How we protect it

• Our website and forms use encrypted (HTTPS) connections
• Access to your information is limited to the people who need it for your job
• Transport partners receive only the details needed for the job
• Our accounts are protected with strong passwords

No system is completely secure. If a security breach is likely to affect you, we will tell you and the Information Regulator, as POPIA requires.

9. Your rights

Under POPIA you can:

• ask what personal information we hold about you, and get a copy
• ask us to correct or delete information that is wrong, out of date or no longer needed
• object to us using your information, including for marketing
• withdraw your consent at any time
• complain to the Information Regulator

To use any of these rights, contact us using the details in section 14. We may need to confirm your identity first.

10. Our website

Our website does not use advertising or tracking cookies. To see which channels bring people to us, the site stores the tagged link you arrived from in your browser for that visit only, and sends it with any form you submit. Our website loads fonts from Google, which means Google receives your IP address. If we add analytics or advertising tools in future, we will update this policy first.

Our website links to other sites, such as WhatsApp. Their privacy policies apply when you use them.

11. Marketing

We may contact past clients to ask for feedback or a review, or to share news about our services. Every marketing message tells you how to opt out, and you can also ask us to stop at any time by replying "STOP" or contacting us.

12. Children

Our services are for adults. We do not knowingly collect personal information from anyone under 18. If you believe we have, please contact us and we will delete it.

13. Changes to this policy

We may update this policy when our services or the law change. The latest version is always on this page, with its effective date at the top.

14. Contact us

SUTA National Logistics (Pty) Ltd
Information Officer: Onthatile Masombuka
Email: info@sutalogistics.co.za
Phone / WhatsApp: 083 501 7840
Address: 5 Centre Road, Morningside, 2196